银行与邮局 Bank & Post office

Going to the bank, post office, or getting things done means using practical service phrases.

At the bank (在银行):

A: Good morning! How can I help you today?
B: I'd like to open a bank account, please.
A: Great! Are you opening a checking account or savings account?
B: Checking account, please. I need a debit card too.
A: Certainly. May I see your ID card and phone number?
B: Here's my ID. My phone is 138-XXXX-XXXX.
A: Thank you. Please fill out this application form. Initial here and sign at the bottom.
B: (Filling form) Done. Here you go.
A: Perfect. Would you like online banking and mobile banking?
B: Yes, please. I need to pay bills online and use phone payments.
A: No problem. I'll set that up for you. Your debit card will arrive by mail in 7 working days.
B: Thank you! Can I deposit some cash today?
B: Yes, of course. How much would you like to deposit?
A: 2000 yuan, please.
B: Here's the money.
A: Thank you. Here's your receipt. Welcome to our bank!

At the post office (在邮局):

A: Hello! I'd like to send this package to Guangzhou.
B: Sure. Let me weigh it first... Okay, it's 1.2 kilograms.
A: How much is regular shipping? How many days?
B: Regular is 15 yuan, takes 3-5 business days. Express is 25 yuan, takes 1-2 days.
A: Express please, it's important documents.
B: Okay, express to Guangzhou. Fill out this address form clearly, please.
A: (Filling) Done. Can I also buy 10 stamps for postcards?
B: Sure! 10 stamps are 8 yuan. Total with shipping is 33 yuan.
A: Here's 50 yuan.
B: 33 yuan total, so here's your 17 yuan change. Your tracking number is on this receipt.
A: Thank you!

Other useful service phrases:

• "I'd like to exchange some money. What's today's exchange rate?"
• "I need to withdraw 5000 yuan from my account."
• "I'd like to transfer money to another account."
• "My card was stolen. I need to cancel it immediately!"
• "I'd like to pick up a registered letter."

Practice: Write a dialogue where someone withdraws money and asks about exchange rates for US dollars.