酒店入住与退房 Hotel

When you stay at a hotel, you need to check in, ask questions, and check out. These phrases help you travel comfortably.

Hotel check-in (入住):

A: Good evening! Welcome to Moon Hotel. Do you have a reservation?
B: Yes, I booked a standard double room for three nights. My name is Li Ming.
A: Let me check... Yes, Mr. Li. May I see your passport, please?
B: Here you are.
A: Thank you. Would you like a room with a city view or a garden view?
B: City view, please.
A: Perfect. Your room is 1208 on the 12th floor. Here are your two key cards.
B: What time is breakfast served?
A: Breakfast is from 6:30 to 10 AM on the second floor restaurant.
B: Great. And what time is check-out?
A: Check-out is before 12 noon. Late check-out until 2 PM may be possible—just let front desk know.
B: Is there a gym and swimming pool?
A: Yes, both are on the 5th floor, open 6 AM to 10 PM.
B: Perfect, thank you! Here's your welcome drink coupon for the lobby bar tonight.
A: Thank you very much!

Calling hotel front desk (给前台打电话):

(Phone rings)
A: Front desk. Good evening! How may I help you?
B: Hello, this is Room 1208. The air conditioning isn't working well in my room. It's too cold.
A: I'm very sorry about that, sir. I'll send maintenance immediately. Should be there within 10 minutes.
B: Thank you. Also, could I get two more bottles of water?
A: Certainly! I'll send them with maintenance at the same time. What other things?
B: That's all, thanks.
A: You're welcome. Please call if you need anything else.

Check-out (退房):

A: Good morning! I'd like to check out, please. Room 1208.
B: Certainly, Mr. Li. Let me print your bill. Here you go. Total is 1780 yuan for three nights plus mini bar charges of 68 yuan.
A: Let me see... Room charge is correct. The minibar was two drinks. That looks right.
B: How would you like to pay?
A: Credit card, please.
B: Here's your card and receipt. Would you like us to call a taxi to the airport?
A: Yes, please. That would be very helpful!
B: Taxi will be here in 5 minutes. Thank you for staying with us. Come back soon!

Practice: Write a dialogue where a guest calls to ask about laundry service and restaurant hours.